Privacy Policy
Your privacy matters to us. This policy explains how Zoerrluminousex handles your personal information.
Last updated:
This privacy policy is made in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs). We are committed to protecting your personal information and handling it in an open and transparent way.
Information We Collect
When you interact with zoerrluminousex, we may collect the following types of information:
- Name and contact details when you place an order for floral arrangements
- Delivery addresses for bouquet deliveries
- Email address for order confirmations and floral care tips
- Phone number for delivery coordination
- Payment information processed securely through our payment providers
- Preferences for flower types, colours, and arrangements
Purpose of collection: We collect this information to process orders, arrange delivery, communicate with you, and improve our services. Providing contact and delivery details is necessary to fulfil your order; without it we cannot complete the transaction. Marketing communications are voluntary—you may opt out at any time.
How We Use Your Information
We use the information collected to:
- Process and fulfil your floral orders and bouquet arrangements
- Deliver flowers to your specified address or recipient
- Communicate about your orders and delivery status
- Provide floral care instructions and seasonal recommendations
- Improve our floristry services and customer experience
- Send promotional communications if you have opted in
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners to complete your bouquet deliveries
- Payment processors to handle secure transactions
- Service providers who assist our floristry operations
- Legal authorities when required by New Zealand law
Overseas disclosure: Some of these providers may be located outside New Zealand (for example, payment or cloud services). Where we disclose personal information overseas, we do so in accordance with the Privacy Act 2020—either to countries with comparable privacy protections, or under agreements that require equivalent safeguards for your information.
Data Security
We implement appropriate security measures to protect your personal information in line with the Privacy Act 2020. This includes encryption, secure servers, and reasonable steps to prevent loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.
Data Retention
We do not keep your personal information longer than necessary. We retain order and contact information for as long as needed to fulfil the purpose for which it was collected, to comply with legal obligations (for example tax and consumer law in New Zealand), and to resolve disputes. You may request deletion of your data where we have no lawful reason to retain it.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access your personal information we hold (and to be told the reasons if we refuse access, where the Act allows)
- Request correction of inaccurate, incomplete, or misleading information
- Request deletion of your personal data where we have no lawful reason to retain it
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner (New Zealand) if you believe we have interfered with your privacy. See privacy.org.nz for more information.
We will respond to access and correction requests within the timeframes set by the Privacy Act 2020.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
Zoerrluminousex
65 Mackelvie Street, Ponsonby, Auckland 1021, New Zealand
Email: serviceteam@zoerrluminousex.world
Phone: +64 9 218 9846
Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.